Fifteen years leading production engineering, most of it in bot-driven and conversational commerce, with agentic systems the most recent focus.
I'm part of the team running engineering for Clickatell's chat commerce platform. It moves billions of messages a year at high availability, for customers in banking, airlines, and telecoms. I write about what it takes to run agentic systems inside regulated environments: version control for prompts, rollback plans, audit trails.
By the numbers
Career
Software Development Manager, Clickatell
Lead engineering for Clickatell. Distributed teams across South Africa and Nigeria, plus external burst capacity.
KYC-compliant chat banking · boarding passes and airline customer service · telcos · insurance · retail
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What I write about
Agentic systems in production
The gap between a demo and a system a compliance team will actually approve.
Engineering leadership, post-agent
What hiring and code review look like once an agent writes the first draft.
Delivery inside regulated industries
Banking, telco, logistics, insurance. The constraint is usually data residency, legacy integration, or who gets blamed when it's wrong — rarely the model.
Building outside Silicon Valley
Shipping production systems across South Africa, Nigeria, and Zimbabwe, where unreliable connectivity and fragmented payment rails are the real constraints. Most conference talks skip them.
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